Frequently Asked Questions..
Can I pick up my order from somewhere and save the postage?
No, unfortunately we don't have the facilities to offer this service.
I feel a bit awkward about sending such a strange gift?!
Yes, a plush animal in a box is certainly not your typical gift .. but that is why people love it. If you are still not sure, send the gift anonymously and see their reaction (via friends or social media) and once you are more comfortable you can let them know you are the sender !!
I forgot to write a note for the card .. can this be added?
Please email us as soon as you can. If we havent already sent your box, we can certainly add your note to the card. However, if the order has been sent, unfortunately there is nothing we can do.
How much is postage and how long does postage take?
Postage is a flat $15 per gift box. We use Australia Post bags... posted from Sydney.
Sydney metropolitan 2- 3 business days. Other metropolitan areas: 4 - 5 business days. Country areas: 8 - 10 business days. Remote areas: 10+ days.
Why is there a limit of 200 characters for the card?
We need to have a word limit due to the size of the cards.
Can I choose what colour straw is used?
We use dark green coloured straw ( to signify grass!) However, we also have pink and pale blue straw ... please let us know if you would like either of these colours..
What Charity does You Goat Mail support?
World Vision.
I don't know what to write on the card..
You dont need to write anything at all but we do have some suggested lines in our "Have you heard about the herd" page.
No, unfortunately we don't have the facilities to offer this service.
I feel a bit awkward about sending such a strange gift?!
Yes, a plush animal in a box is certainly not your typical gift .. but that is why people love it. If you are still not sure, send the gift anonymously and see their reaction (via friends or social media) and once you are more comfortable you can let them know you are the sender !!
I forgot to write a note for the card .. can this be added?
Please email us as soon as you can. If we havent already sent your box, we can certainly add your note to the card. However, if the order has been sent, unfortunately there is nothing we can do.
How much is postage and how long does postage take?
Postage is a flat $15 per gift box. We use Australia Post bags... posted from Sydney.
Sydney metropolitan 2- 3 business days. Other metropolitan areas: 4 - 5 business days. Country areas: 8 - 10 business days. Remote areas: 10+ days.
Why is there a limit of 200 characters for the card?
We need to have a word limit due to the size of the cards.
Can I choose what colour straw is used?
We use dark green coloured straw ( to signify grass!) However, we also have pink and pale blue straw ... please let us know if you would like either of these colours..
What Charity does You Goat Mail support?
World Vision.
I don't know what to write on the card..
You dont need to write anything at all but we do have some suggested lines in our "Have you heard about the herd" page.